Privacy Policy

Last Updated: December 2024

INTRODUCTION  
Roslina Love LLC ("we", "our", "us") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or engage with us in other ways.

By using our website, you agree to the practices outlined in this privacy policy. Please read it carefully and reach out to us with any questions.

CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Credit card details, billing address (processed through third-party services like Stripe).
- Technical Data: IP address, browser type, time zone, device type, and pages viewed on our website.

HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- To process your transactions and deliver your orders.
- To communicate with you regarding your orders, updates, and promotions.
- To improve our website and services.
- To comply with legal obligations.
- To process and fulfill orders, including payments and deliveries.
- To send order and account-related emails (e.g., order confirmations, shipping updates).
- To improve our website and services based on your usage and feedback.
- to respond to inquiries submitted through contact forms or customer support.
- To send promotional or educational content (only if you’ve opted in).
- To comply with legal obligations and resolve disputes.

LEGAL BASIS FOR DATA PROCESSING (for EU/EEA customers)
Under the GDPR, we process personal data based on the following legal grounds:
- Performance of a contract: To process and fulfill your orders and provide services.
- Consent: For marketing communications and cookies.
- Legal obligation: To comply with legal requirements, such as tax laws.
- Legitimate interest: To improve our website, customer experience, and protect our business interests.

USER RIGHTS UNDER GDPR (for EU/EEA customers)
If you are located in the EU/EEA, you have the following rights under GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your data.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit the processing of your data.
- Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data, particularly for marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent for us to process your data, where applicable.

To exercise these rights, please contact us at martha@roslina.love

THIRD-PARTY SERVICES
We utilize various third-party services to support our website’s functionality, enhance user experience, and streamline our operations. These services may collect, use, or store your personal information in accordance with their own privacy policies. Examples of such third-party services include:
- Hosting and Platform Services (e.g., Squarespace):
Our website is hosted on Squarespace, which may collect information such as your IP address, browser type, and device identifiers. This information is used to operate, protect, and improve their services. Please review the Squarespace Privacy Policy for more details.    
- Social Media and Marketing Platforms (e.g., Facebook, Instagram):  
We may integrate social media features or use marketing tools from platforms like Facebook or Instagram. These platforms may collect information related to your interactions, such as “likes,” shares, or ad engagement. For more information, refer to the Facebook Data Policy and the Instagram Data Policy.    
- Analytics and Performance Tools (e.g., Google Analytics):  
We may use analytics tools to understand website traffic, user behavior, and performance metrics. These tools can collect information such as your IP address, browsing patterns, and device details. See the Google Privacy Policy for details on how they handle data.

Payment and Transaction Processing
For payment processing, including methods and third-party providers, please see the **“Squarespace Payments”** section of this Privacy Policy, where we detail how these services handle your information.

Your Interaction with Third Parties
When you engage with these third-party services through our site—whether by browsing, connecting via social media, or otherwise—you are also subject to their individual privacy policies. We encourage you to review those policies to understand how these providers handle and protect your personal information.

If you have concerns or questions about these relationships, please contact us at hello@roslina.love. While we may not be able to answer all inquiries in detail, we will do our best to address your concerns.

COOKIES AND SIMILAR TECHNOLOGIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These necessary and required cookies are always used, allowing Squarespace, our hosting platform, to securely serve this website to you.

Analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. These cookies help us view site traffic, activity, and other data. You can manage your cookie preferences by adjusting settings through our cookie banner or your browser settings. Note that disabling cookies may affect the website's functionality.

VISITOR DATA
When you buy something on this website, we collect personal information from you to fulfill the order. This includes information like your:
- Billing and shipping address
- Details relating to your purchase (for example, product preferences)
- Email address
- Name
- Phone number

When you submit information via webforms, we collect the data requested to track and respond to your submissions.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Web pages you view while on this website
- Your IP address

Squarespace uses this data to operate, protect, and improve its platform and services. The data is analyzed in a de-personalized form. We share this information with Squarespace, our hosting and online store provider, to enable them to provide these services to us.

SQUARESPACE PAYMENTS
When you make a purchase, we use Squarespace Payments as our payment solution. Squarespace Payments relies on the following third-party providers for secure transactions:
- Stripe for payment processing. You can view their privacy policy here.
- Sift for fraud monitoring and detection. You can view their privacy policy here.

During checkout, this site may use the Google Places API to auto-complete your shipping and billing address to improve your checkout experience.

EMAILS
Abandoned Cart Emails
You’ll receive an automated email within 24 hours if you abandon your shopping cart, provided that:
- You entered your email address at checkout or logged into your customer account.
- You added a product to your cart that is in stock.
- You closed your browser or left the website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

Order and Account Emails
We may email you about your order or account activity, including:
- Confirmation of customer account creation
- Password updates or resets
- Order confirmation and shipment updates

These messages are necessary for order fulfillment and account management and cannot be unsubscribed from. We share your contact information with Squarespace, our website hosting provider, so they can send these emails on our behalf.

FONTS
This website uses font files from Google Fonts and Adobe Fonts. To properly display fonts, these services may collect information such as:
- Information about your browser, network, or device
- Information about this site and the page you’re viewing
- Your IP address

DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. If you wish to request that your personal data be removed, please contact us, and we will comply in accordance with applicable laws.

DATA SECURITY
We use SSL encryption to ensure the protection of your data during transmission. We also implement standard security measures to protect your information from unauthorized access, loss, or misuse.

SHARING OF DATA
We do not sell, rent, or trade your personal information with third parties. However, we may share your data with trusted third-party service providers, such as payment processors (e.g., Stripe), to process payments and fulfill your orders. These third parties are contractually obligated to protect your data.

YOUR RIGHTS
Depending on your location, you may have the right to access, correct, delete, or object to the processing of your personal information. If you wish to exercise any of these rights, please contact us.

POLICY UPDATES
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we will notify you of significant changes.

ENTIRE AGREEMENT
This Privacy Policy, together with our Terms & Conditions and any other legal notices published on our website, constitute the entire agreement between you and Roslina Love LLC regarding your use of this website and our services.

LAW AND JURISDICTION
This Privacy Policy is governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any dispute arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the state or federal courts located in Washington, and you consent to their personal jurisdiction.

SEVEREABILITY
If any provision of this privacy policy is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

CONTACT INFORMATION
If you have any questions or concerns about this privacy policy or your data, please contact us at: hello@roslina.love